About Us


Qatar Aviation Services (QAS) is an award winning, premier ground handling organisation whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. Since its establishment in 2000, QAS has developed a reputation as a premium provider of world-class ground services to: international airlines; Heads of State and VVIPs; private fleets and customers; executive charter flights and cargo operators.

The QAS team comprising of over 8,000 strong multicultural employees, is dedicated to fulfilling the total passenger and cargo requirements of the airport, the airlines and customers it serves. This team of highly trained and diversely skilled staff is the reason for QAS outstanding success and their Customers satisfaction.

QAS is certified in ISAGO, ISO 9001, RA3 (Regulated Agent) and is a member of the IATA Ground Handling Partnership, proactively participating in various IATA technical groups such as IATA Ground Operations Manual, Load Control & Messaging, Ground Service Equipment & Environment and Airside Safety Group. QAS management holding key positions in these technical groups have made many proposals that has been implemented to effectively improve and enhance the safety standards in the aviation industry. These experts direct QAS operations, giving clear reason why they are at the forefront of innovation, quality and operational excellence.

QAS has a fully-integrated Operations Control Centre that ensures the smooth delivery of core activities, such as:

  • managing all airside ground operations and aircraft movements
  • coordinating and controlling passengers requirements from check-in to boarding
  • delivering a seamless, state-of-the-art baggage handling solution
  • ensuring efficient cargo terminal operations and managing a Centralised Load Control for the Qatar Airways network, plus Local Load Control for all airlines, including document support, and
  • Maintaining the operational capability of every airside vehicle and piece of equipment.

Our team works 24/7 to ensure a seamless and worry-free travel experience for passengers, every time they pass through Hamad International Airport.

Our Vision

To be a Leading and Sustainable Ground Handling Company.To QAS, Leading means to be

  • the first choice for premium ground handling and cargo terminal services solutions worldwide,
  • the reputation holder for the delivering solutions that fully meet customers needs,

To QAS, Sustainable means

  • we find efficient ways to deliver effective solutions that create value for customers,
  • Customers and passengers keep coming back for more.


Our Values

QAS in Figures

  • 225,000Flight handled per year
  • 37 MPassenger handled per year
  • 33 Delivering excellent service to Passenger Airlines
  • 04Delivering excellent service to Cargo Freighter Airlines
  • 2.2 MCargo handled per year
  • 8,000Staff strength


Our Management Commitment

Qatar Aviation Services vision and culture is inspired by the values of Qatar Airways Group, of which we are a part. These motivate us to conduct a safe and efficient business where we continually review our performance and improve our service delivery. In this way we achieve increasingly higher levels of service excellence that exceeds our customers expectations and redefines industry best practice.

As the sole ground handling company at Hamad International Airport in Doha, we provide a unique and seamless, end-to-end hub operation for our customers that surpasses the standard level of ground handling activities and establishes our reputation as leaders in the industry.